Clause (2) of Regulations 37 of JERC (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019, stipulates as under:-

(2) The Ombudsman shall pass an order as early as possible, but in any case, within 60 days from the date of receipt of the representation and where there is delay in the disposal of a representation within the said period, the Ombudsman shall record the reasons for such delay.